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وظائف شركة العربية للطيران

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وظائف شركة العربية للطيران


Work Sort : Full Time

 Experience : 0-3 Years

 Gender : male and female

 Salary: Not mentioned

 Salary Sort : Net Salary

 Location: Egypt

 Job Purpose

 To bolster the Contact Center segment over the whole organize by dealing with clients inbound calls and giving data on the different items and administrations preparing flight and occasions reservations alterations and cancellations advancing other ancillaries and administrations to maximize deals and upgrade clients encounter guaranteeing efficiency is in line with set measures and companys embraced arrangements and procedures.

  1. Key Result Responsibilities Handles clients enquiries demands and complaints in a positive viable way while guaranteeing companys branding and corporate picture are reflected in a positive way and as per affirmed quality standards.
  2. Reacts to clients approaching calls relating to all sorts of enquiries demands and complaints convenient and precisely to reflect a positive picture of the company.
  3. Gives precise data almost the companys items and administrations forms travel bookings adjustments and cancellations on reservations.
  4.  Handles clients complaints of diverse nature distinguishes and prioritizes issues concurring to complexity and gives prompt arrangements accordingly.
  5.   As requiredraises complaints to concerned parties in Contact Center or any other division and takes after up on activity taken.
  6.  Advances the companys items and administrations through cross-selling such as ancillaries occasions bundles devotion programs etc. guaranteeing month to month targets are met hence expanding the income and sales.
  7.  Changes over lead calls to Contact Center deals specialists and field deals operators as required and takes after up with clients to guarantee enquiries been reacted to effectively.
  8.  Illustrates exhaustive understanding of the Contact Center center exercises & functionalities bolsters the group in day-to-day operations guaranteeing most extreme productivi.
  9.  Guarantees all key execution markers for client fulfillment are accomplished counting concurred benefit levels quality measures and productivity.

  10. Illustrates eagerness and participation in learning unused activities and techniques that include esteem to the in general performance.

  11.  Performs any extra duties as prompted by the Line Manager/Supervisor. Qualifications (Scholarly preparing languages)

Tall School/Diploma or equivalent.

Capable of utilizing innovation frameworks and apparatuses such as Microsoft Office.

 Good in English & Arabic Dialects (Non-Arabic speakers to be considered based on Line Directors endorsement only).

 No hearing or articulatory .

Work Experience

No past encounter is required for this part any involvement would be treated as an advantage.

 Capability of understanding showcase patterns and channeling them driving to successful client care solutions

Possesses compelling communication aptitudes that empower him/her utilize in building deals and promoting techniques.

 Capable of understanding clients issues and coordinate them within the right channel. Ability to work for long hours and beneath pressure.

Capable of recognizing issues and instantly responding to circumstances of diverse nature such as irate clients complaints and extraordinary requests.

Demonstrates the capacity to contribute and effectively convey against commerce technique and set KPIs.

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